1. Who we are
Tribe-Z LLC, 354 Uluniu St. Ste 100, Kailua, HI 96734, USA, is responsible for personal information collected through tribe-z.com. Contact us at support@tribe-z.com.
2. What we collect from you
- Name, email address, and where offered a phone number, when you join a waitlist, request a resource, or sign up for updates.
- Which regions of the body map you opened, if you ask us to email you a summary of it. We use this only to make that summary relevant to what you looked at. If you do not submit the form, nothing about what you explored is recorded or sent anywhere. The map runs entirely in your browser.
- Coaching enquiry details, including what you tell us about your body and what you have already tried.
- Membership and payment information, handled by our community platform and payment processor. We never receive or store your full card number.
- Anything you choose to write to us or post in the community.
3. What we collect automatically
Basic server information such as IP address, browser and device type, and pages requested.
We use a live chat widget from GoHighLevel so you can ask a question without leaving the site. It loads from GoHighLevel's servers, and as soon as the page opens it creates a session identifier and stores your chat history in your browser's local storage. That happens whether or not you open the chat. Anything you type into it is sent to GoHighLevel and kept there with your message history, and it can ask for your phone number.
Please use the chat for questions about the program. Do not use it to send us detailed health information. If you want to tell us about your body, the coaching enquiry form is the right place, and section 4 explains how we handle it.
Apart from that chat widget, tribe-z.com uses no advertising pixels, no analytics, and no cross site tracking. We do not build advertising profiles and we do not follow you around other websites.
4. Health information
Some of what you tell us in a coaching enquiry, on a call, or in the community is information about your health. We treat it as sensitive.
- We collect it only because you chose to give it, and only to decide whether coaching is a fit and to prepare to work with you. That is the only purpose.
- The body-map regions you explored tell us something about where you are having trouble, so we treat them the same way as anything else you tell us about your health: used only to personalise what we send you, never sold, never used for advertising, and deleted on the same schedule as everything else in section 9.
- Only Dr. Eddins and the people who directly support her can see it. It is never sold, never used for advertising, and never used to target you.
- It is not a medical record and it does not make you a patient. It is kept separately from the clinical records held by Dr. Eddins' chiropractic practices, which are governed by different laws including HIPAA. Tribe-Z LLC is not acting as a HIPAA-covered healthcare provider when it collects information through this site.
- We keep coaching enquiries for 24 months, then delete them. You can ask us to delete yours sooner at any time.
- Anything you post in the community is visible to other members and is not confidential. See section 12 of the Terms.
5. The in-office programme intake is separate
Where we link you to an application or intake form for an in-person programme at one of Dr. Eddins' clinics, that form is hosted on a separate HIPAA-compliant system operated by the clinic, and the information you enter there is governed by that clinic's privacy notice, not by this policy. Access to it is restricted; clinical staff cannot browse it freely.
6. How we use information
To provide the membership, coaching, and anything you asked for; to respond to you; to process payments; to send emails you can unsubscribe from at any time; to keep the site secure and working; and to meet legal obligations.
7. Who we share it with
We do not sell your personal information, and we do not share it for advertising. We share it with service providers who act for us. Currently these are our community platform (Skool), our payment processor (Stripe), and our email, CRM and live chat platform (GoHighLevel). This list reflects the services we use today and may change as our tools change; we will keep this policy current. We may also disclose information where the law requires it, to protect our rights or someone's safety, or in connection with a sale or transfer of the business.
8. Where information is held
We are in the United States and our providers are largely US-based, so if you are outside the US your information will be transferred to and processed in the United States.
9. How long we keep it
As long as we need it for the purpose it was collected, then we delete it. Coaching enquiries: 24 months. Membership and billing records: as long as tax and accounting rules require. Marketing contacts: until you unsubscribe, plus a short period to honour the unsubscribe. Body-map summaries and the exploration data behind them are kept with your marketing contact record and deleted when you unsubscribe. Chat conversations are kept in GoHighLevel with the rest of the contact record, and can be deleted on request.
10. Your rights
Wherever you live, you can ask us to access, correct, or delete the personal information we hold about you, and you can unsubscribe from marketing at any time using the link in any email or by writing to support@tribe-z.com.
Depending on where you live you may have additional rights. These may include a right to a copy of your information in a portable format, to object to or restrict certain processing, to withdraw consent, or to appeal a decision we make about your request. We will honour those rights where they apply to you. We do not discriminate against anyone for exercising them.
To make a request, email support@tribe-z.com. We may need to verify your identity first, and we respond as quickly as we can and within any period the law requires.
11. Children
Tribe-Z is for adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, email support@tribe-z.com and we will delete it.
12. Security
We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure and we cannot guarantee absolute security.
13. Changes
We may update this policy. Changes appear here with a new "Last updated" date, and material changes affecting how we use your information are notified to members by email.
14. Contact
Tribe-Z LLC, 354 Uluniu St. Ste 100, Kailua, HI 96734, USA. support@tribe-z.com